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Pixal3D Refund Policy | Credits and Billing

Refund rules for Pixal3D credits, subscriptions, completed 3D or motion jobs, unused purchases, and billing issues on pixal3d.ai.

Effective date: April 10, 2026

This Refund Policy explains how Pixal3D handles refunds for orders placed on pixal3d.ai.

Key points upfront

  • Unused one-time credits requested within 3 calendar days may be reviewed for refund.
  • Used credits, delivered outputs, and already-consumed subscription benefits are generally not refundable.
  • Subscription cancellation stops future renewals. It does not automatically reverse the current billing period.
  • If you are comparing the refund boundary against the product promise, read this page together with Pricing, Terms of Service, Mission, and Acceptable Use Policy.

Scope

This policy applies to purchases made from our site, such as:

  • one-time credit packages
  • recurring subscriptions
  • paid access to hosted workspace capacity or related site services

This policy does not govern third-party vendor billing, external API charges, or any purchase made outside pixal3d.ai.

General rule

Because hosted generation can trigger provider costs quickly, completed or partially used purchases are generally not refundable unless required by law or caused by a clear billing or service failure on our side.

Eligible refund scenarios

You may be eligible for a refund if:

  1. You were charged more than once for the same order.
  2. A payment succeeded but the related credits or subscription access were never delivered.
  3. A technical failure prevented a purchased task from completing and the credits were not restored.
  4. You request a refund for an unused one-time credit purchase within 3 calendar days of purchase.
  5. Law in your jurisdiction requires a refund.

Non-refundable cases

Refunds are generally not available when:

  • purchased credits have already been used in whole or in part
  • subscription benefits have already been used for the billed period
  • outputs were delivered and the request is based only on preference, creative taste, or a change of mind
  • the issue was caused by misuse, policy violations, or unsupported inputs
  • the request is made after the refund window stated above, unless law requires otherwise

Subscription cancellation

You can cancel a subscription to stop future renewals. Cancellation does not automatically create a refund for the current billing cycle, except where required by law or explicitly approved under this policy.

How to request a refund

Email support@pixal3d.ai with:

  1. your account email
  2. order number or transaction ID
  3. purchase date
  4. the reason for the request
  5. screenshots or error details if the issue is technical

Review and processing

We aim to respond within 3 business days. If approved, refunds are typically sent back to the original payment method. Final posting time depends on your payment provider.

Chargebacks

If you believe a charge is incorrect, contact us before filing a chargeback when possible. Early contact usually resolves billing issues faster and reduces accidental account restrictions.

Policy changes

We may update this policy from time to time. The revised version becomes effective when posted on this page.

Contact

Email: support@pixal3d.ai

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