Skip to main content
Pixal3DPixal3D

Pixal3D Privacy Policy | Accounts, Billing & Data

How Pixal3D handles account data, billing, prompts, uploads, local browser tools, and hosted 3D workflow activity on pixal3d.ai.

Effective date: April 10, 2026

This Privacy Policy explains how Pixal3D collects, uses, stores, and shares personal information when you visit pixal3d.ai, read our public pages, create an account, buy credits or subscriptions, contact support, or use our hosted workspace and browser-based media tools.

Key points upfront

  • This policy covers pixal3d.ai and the services sold on this site, not third-party purchases made elsewhere.
  • Browser tools may keep files on your device, while hosted workspace features may send prompts, files, or task settings to our service providers.
  • Uploaded images are automatically deleted after 30 days. You can also delete them sooner from your account.
  • We do not use your uploaded images, prompts, or generated outputs to train AI models.
  • Read this page together with our Pricing, Mission, Terms of Service, and AI Wrapper Disclaimer pages when you want the full service boundary.

What parts of the service this policy covers

This policy applies to:

  • public content pages such as workflow guides, FAQ, and pricing notes
  • account, billing, and support flows on pixal3d.ai
  • hosted workspace features where prompts, uploads, task settings, or outputs are processed by us or our service providers
  • browser tools that may process files locally in your device browser when the feature is designed that way

What we collect

We may collect the following categories of information:

  1. Account data

    • Name, email address, login identifiers, and profile details you provide.

  2. Workspace inputs and uploads

    • Prompts, uploaded files, reference assets, task settings, task history, and resulting outputs associated with your use of the hosted workspace.

  3. Usage and device data

    • IP address, browser type, operating system, device identifiers, referral data, timestamps, page views, and product interaction events.

  4. Payment and billing data

    • Order details, transaction status, subscription state, billing country, and limited payment metadata.
    • Payment card details are generally processed by our payment partners, not stored by us in full.

  5. Support and communication data

    • Emails, chat content, issue descriptions, screenshots, and other information you send when you ask for help.

  6. Cookies and analytics data

    • Cookies, local storage, and measurement technologies used for authentication, preferences, fraud prevention, and product analytics.

How we use information

We use personal information to:

  • operate the public site, localize content, and measure which Pixal3D topics people actually need
  • operate accounts, billing, credits, subscriptions, and task history
  • process prompts, uploads, edits, reference-based tasks, and other hosted jobs
  • provide browser tools and product features
  • prevent abuse, fraud, chargebacks, spam, and security incidents
  • improve product quality, reliability, and support operations
  • send transactional emails and service notices
  • comply with legal obligations and enforce our terms

We do not use your uploaded images, prompts, generated outputs, or any content you submit to train, fine-tune, or improve AI models.

When we share information

We may share information with:

  • infrastructure, hosting, storage, analytics, email, and customer support vendors
  • payment processors and tax or anti-fraud partners
  • AI or media processing providers when needed to complete the task you asked us to run
  • professional advisers or authorities when required by law, to defend rights, or to investigate misuse
  • a successor entity if the business or assets are reorganized, sold, or transferred

We do not sell your personal information for cash consideration.

Local browser tools

Some tools on pixal3d.ai are designed to run locally in the browser. In those cases, files may stay on your device unless you separately choose to upload or share them through another feature. Local processing does not mean zero risk, so you should still review your own environment, browser extensions, and device security.

Data retention

  • Uploaded images and generated outputs: Automatically deleted 30 days after upload or generation. You can delete them sooner from your account at any time.
  • Account and billing data: Kept for as long as your account is active, plus a reasonable period afterward for security, accounting, dispute resolution, and legal compliance.
  • Guest/anonymous data: Automatically removed 7 days after the session expires.

Security

We use administrative, technical, and organizational measures designed to protect personal information. No internet service can be guaranteed 100% secure, so you should also protect your account credentials and contact us promptly if you suspect unauthorized access.

International transfers

Your information may be processed in countries other than your own, depending on where our vendors and infrastructure operate.

Your choices and rights

Depending on where you live, you may have rights to request access, correction, deletion, export, or restriction of certain personal information. You may also be able to object to certain processing. To make a request, email support@pixal3d.ai from the account address you used on the service.

Children

Pixal3D is not directed to children under 13, and you should not use the service if you are not old enough to form a binding agreement in your jurisdiction.

Changes to this policy

We may update this policy from time to time. The updated version becomes effective when posted on this page, with the effective date revised above.

Contact

Website: https://pixal3d.ai
Email: support@pixal3d.ai

Inactive account retention

For verified accounts with no recorded activity for at least 30 consecutive days, we may schedule deletion only when our records show no successful payment, active subscription, refund, chargeback, or payment dispute. We send an account-status notice when the 30-day deletion window starts and a reminder seven days before deletion. Signing in or using the keep-account link cancels the schedule. Free or promotional credits do not prevent deletion. Records that must be retained for legal, tax, fraud-prevention, dispute, or email-suppression purposes are separated, minimized, and retained only for the applicable period.

Related 3D guides and workspaces